Our updated general policy is to allow clients travelling on a booked trip to postpone due to the coronavirus on the following basis:
1. No decision needs to be made until 2 months before the date of travel but we understand clients may want to decide sooner because of conditions on flight tickets.
2. We will make no charge for the rearrangement work involved to postpone the trip to any dates within 5 years of the original booking. This also applies to trips that are postponed more than once.
3. We will negotiate with all the suppliers and it is expected that a postponed trip will not have additional cancellation costs when the decision is made at least 2 months before travelling. If this is not the case the client will be advised before any decisions are made.
4. Any payments made to date will be held for the postponed trip and full credit will be applied for the cost of the new trip.
5. The new travel dates do not need to be confirmed when the trip is postponed.
6. The postponed trip may have increased costs due to changes in hotel and other rates. Unfortunately we cannot always confirm those costs until nearer the time of the new booking but we would not expect prices to increase by more than 5-10% overall in a 12 month period, unless travel is postponed to a more expensive season. Where there are price increases we are very happy to work with the itinerary to see where alternatives are possible to reduce the cost.
7. If the rebooked trip is of less value than the original trip, then there would be a small cancellation fee which would be 15% of the difference in price.
8. We will consider allowing postponements (when safe travel comes possible) which are requested due to knock-on effects of COVID-19 as we do understand that there could be continuing impacts on clients’ work and personal lives. This would mainly be based on postponements for reasons that are not covered by travel insurance.
9. The above conditions are also applicable to new bookings made until 30th September 2020 for travel at any time.