Your Protection

Japan is one of the few countries in the world with strict government regulation of its travel agencies and tour guides. Both our UK and Japan offices meet and exceed these legal demands, with staff qualified in Japanese travel law and accustomed to the exacting requirements of the Japanese travel industry.

We are a fully licensed and bonded tour operator, a proud member of the Japanese Association of Travel Agents and hold an Air Travel Organisers License. All monies paid by you for an air holiday package as shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 6977. For non-flight packages the details of your financial protection provided by Travel and General Insurance Company are stated below. Please note that the protection is worldwide for all our clients regardless of where you are resident.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

Your ABTOT cover:

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Oxford International Exchange Ltd, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Oxford International Exchange Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here:

Further Information

More information about the ATOL licence can be found at
If you wish to verify our ATOL licence, simply enter our license number 6977 or ‘Into Japan’.

Further information about Travel and General Insurance Company can be found at